Fred Smith knew it in 1978
by Tom Carroll
According to Fred Smith, in Forbes 2007-05-07 (registration required), in 1978 only 5 years after starting FedEx he said “Information about the package is as important as the package itself.” So here is an exercise fill in the blanks.
Information about ________ is as important as the __________ itself.
Information about the motor is as important as the motor itself.
Information about the customer is as important as the customer themselves.
This is a critical understanding, corporations need to consider deeply the value of their information assets. Listening to the master data discussions at Sapphire, many companies have a long way to go before they fully realize Fred Smith’s statement in 1978.