Tom The Architect

Technology and other Interesting Stuff

Month: February, 2005

WordPress Upgraded

Welcome to WordPress 1.5. The upgrade was painless and simple as expected. I really like the new features. The default theme Kubrick is awsome and the dashboard is great. Now I just have to get into the habit of writing.

Its about the experience and the details matter!

My wife and I went to a demonstration dinner at the Chopping Block in Chicago for Valentines Day. I will say this now the food was great and the Chef Susie McCall was wonderful. That said it could have been even better.

It’s about the experience and the details matter.

The meal cost $175 for two. Hmmm. I don’t know about you but any meal over $50 gets my attention.

We arrived at 7 sharp the published start of the class. We drove over 1.5 hours to get there. The dinner had 7 couples 4 seated around the cooking bar and 3 seated at a makeshift table behind the other couples.

Problem 1:
If the cooking bar only seats 4 couples only book 4 couples. Trying squeeze the additional couples in created more problems than it solved. From our second-class seating we could not clearly see the work area. How much revenue per session is enough?

Problem 2:
To seat the 3 additional couples two butcher-block tables were put together to make one table. The chairs used were bar chairs, which left the tabletop and my thighs at the same level. The tables even when placed together forced a person at each end to sit at an awkward angle. It reminded me of an over crowded family party.

Problem 3:
The meal was served family style, dishes passed from the left of the cooking bar around and then to the back table. For the most part this wasn’t to bad except that the asparagus was virtually gone. When the dish was handed to me there were exactly 6 pieces left and 3 people remaining. Hmmmm. I don’t like to do math in order to eat a $175 meal. From what I can tell the folks at the cooking bar didn’t do any math…. Asparagus was on the menu; you never know someone who likes asparagus might come to the meal (Like Me). How much does Asparagus cost? Not enough to make a difference in the profit margin…

My point is that every business must protect their customer experience with fanatical devotion. If something isn’t right the customer will notice. This is even more true for a company like the Chopping Block. After my first class I tried to convince all my close friends and associates to try the Chopping Block. Now I will still recommend but now add Caveat Emptor.

Books I am currently Reading

Becoming a Technical Leader: An Organic Problem-Solving Approach The Brand You 50 : Or : Fifty Ways to Transform Yourself from an 'Employee' into a Brand That Shouts Distinction, Commitment, and Passion! The Daily Drucker                                                                : 366 Days of Insight and Motivation for Getting the Right Things Done

Event based Web Applications

Maps, Suggest, and gMail are prime examples of event based web applications. The creators of web applications will find increasing value in building web applications that provide flicker free event based interfaces. The “page click page” construction common today is a very limited way to build a web application. Event based interfaces reduce the discontinuity of experience created by “page click page” interfaces. Builders of web applications must begin to think about event models and composite services. Google seems to have a keen understanding where web applications need to go. I hope the example set by Google inspires other builders of web applications to create amazing event based applications.