Ed Batista has a post about Maj. Gen. Jeff Hammon’s response to an article by Lt. Col. Paul Yingling titled A failure in generalship in the Armed Forces Journal. The article was called “blistering critique of the Army brass,” by Greg Jaffe of the Wall Street Journal.
On June 25, The New Yorker published a story titled The General’s Report by Seymour Hersh. The story details what happened to Army Major General Antonio M. Taguba, who lead the army investigation into Abu Ghraib. (via tompeters.com)
These articles are examples of how not to deal with critical information. Leaders must embrace both positive and negative information. There is always a short term cost of negative information, but reducing transparency within the organization to minimize the impact of negative information is WRONG. The reduction of organizational transparency will carry a larger cost over the long term, than that of the negative information. Reduced Transparency results in less trust, increased transactional and operational costs.
I was reading Ed Batista’s blog over at Attention Trust. He commented on a post by James Governor from RedMonk on Respect as it relates to attention. James points out:
Respect is what matters. Trust emerges from respect.
Respect can underpin attention but attention shouldn’t underpin respect. Make a contribution. Don’t obsess about inbound links, column inches or TV appearances.
I agree with James, respect and trust are critical components in an attention economy. Identity and reputation (includes respect) are the foundations of an attention economy and underpin trust which sustains attention. Identity, reputation and trust are regulators of my attention. Caller ID exemplifies the role of identity and reputation, once the callers identity is know or not know (aka private call) one can determine based on the callers reputation or lack there of if the caller is worthy of attention.
I agree there are limits to attention just like there were limits to space flight in the 1950’s, we have some technical, economic, social and political issues to resolve. These issues if not resolved will cripple the attention economy and leave consumers as poor sharecroppers on corporate information farms.
James Governor’s RSS Feed
Respect Is More Important Than Attention.
Ed Batista at Attention Trust RSS Feed