A provider cannot deliver a continuity of experience greater than the continuity of experience the provider has internally.
The Continuity of Experience is:
About making the experience more ubiquitous.
About making the experience more consistent.
About making the experience more understandable.
About making the experience more actionable.
About making the collection of our experiences more contiguous.
This web 2.0 thing is just one of the more visible increases in our computing Continuity of Experience. Its all about increased simplicity, integrated metaphors, greater collaboration, transparency and increased information composition. The goal is to make it easier for people to interact with the universe of computing platforms, applications, services and information. Increasing the Continuity of Experience for one user or 10,000 or 10 million (think companies) increases the capacity to transfer value during the experience. We need to think about the continuities we enjoy today and really focus on what opportunities we have to bring isolated experiences into a larger continuity of experience.